FAQ
Part 1 - Medical Series Questions
1. What is personal protective equipment?
Personal protective equipment, commonly referred to as "PPE", is equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses. These injuries and illnesses may result from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. Personal protective equipment may include items such as gloves, safety glasses and shoes, earplugs or muffs, hard hats, respirators, or coveralls, vests and full body suits.
Examples: For some Lab employees, “Standard PPE” is lab coats, closed toe shoes, and safety glasses. For some Facility employees, “Standard PPE” is long pants, safety shoes, safety glasses, and gloves.
2. What can be done to ensure proper use of personal protective equipment?
All personal protective equipment (PPE) should be safely designed, well-maintained, and comfortable to encourage use. Proper fit is crucial for safety. When engineering, work practice, and administrative controls fall short, employers must provide PPE and ensure its correct use. They must also train workers on:
- When PPE is necessary
- The type of PPE needed
- Proper use, adjustment, and removal
- PPE limitations
- Care, maintenance, lifespan, and disposal
A PPE program should be implemented, addressing hazards, PPE selection, maintenance, employee training, and ongoing effectiveness monitoring.
3. What are the OSHA (Occupational Safety and Health Administration) requirements for PPE?
All PPE clothing and equipment must be of safe design and construction, and be maintained in a clean and reliable fashion. Employers shall take the fit and comfort of PPE into consideration when selecting appropriate items for their workplace. PPE that fits well and is comfortable to wear will encourage employee use.
Part 2 - Safety Series Questions
4. Do You Offer ANSI(American National Standards Institute) Class 2 Clothing and ANSI Class 3 Clothing?
Yes, we offer different ANSI classifications, including ANSI class 3 clothing, ANSI class 2 clothing, ANSI class 2 safety vests, ANSI Class 3 safety vests etc.
5. Who Decides What ANSI Class I Need To Buy?
Recommendations surrounding the speed of traffic, the complexity of the work environments, and the worker’s ability to focus should all be considered. Each company must have a “competent person” (often the Safety Director or Manager) make this determination. A risk assessment should be performed to answer this question, or the company may select to default to Class III for all of their high visibility needs as a precaution.
6. What is ANSI Z87.1 Safety Glasses
ANSI Z87.1 sets forth criteria related to the general requirements, testing, permanent marking, selection, care, and use of protectors to minimize the occurrence and severity or prevention of injuries from such hazards as impact, non-ionizing radiation and liquid splash exposures in occupational and educational environments including, but not limited to, machinery operations, material welding and cutting, chemical handling, and assembly operations. New content has been added to address anti-fog lens assessments, relaxed optics requirements and the standard has been updated to provide additional clarity to testing execution.
7. How to choose the right safety glasses?
Class 1
ANSI Class 1 glasses are for environments with lower visibility needs, where traffic speeds are under 25 mph, and workers are at a safe distance. These garments have minimal reflective material, making them suitable for roles like warehouse or parking service workers.
Class 2
ANSI Class 2 glasses is designed for higher traffic speeds or complex backgrounds. It features more reflective material and is ideal for school crossing guards, airport ground staffs, and parking or toll booth operators.
Class 3
ANSI Class 3 glasses offers the highest visibility with extensive reflective stripes and background material, crucial for high-risk environments with traffic over 50 mph. It is suited for road construction crews, emergency responders, and utility workers.
8. How can I tell if the frame and lenses qualify for Z87.1 standards?
Zenni Z87.1 Safety Glasses are marked with “Z87-2+” or “Z87+” on the frame and “Zenni+” etched in the lenses, indicating compliance with ANSI Z87.1 high impact and industrial safety standards for eye protection.
Part 3 - General Customer Support Questions
9. Where are ProtectX Products shipped from?
Free domestic ground shipping for destinations within the contiguous United States (48 States).
10. Do you ship to Alaska, Hawaii, and the US Territories (including Guam, US Virgin Islands & Puerto Rico)?
Sorry, currently ProtectX doesn't support shipment to these areas.
11. Where is my order?
Please allow up to 2 business days to process an order. Once an order is processed and shipped, it can take 5-7 business days to be delivered. But sometimes, for reasons beyond our control, we will make notes about the estimated shipping time on the product pages.
12. Can I track my shipment?
Yes! You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information. If you find your order has not been delivered in this time window, please email us at service@protectxusa.com with your order number so we can further assist you.
13. Why is the tracking number not working?
If your tracking number doesn't work, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.
14. How was an item on my order canceled and will I be charged?
While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to an inventory stock shortage. You will receive a separate email letting you know about this cancellation and your credit card will not be charged.
15. How can I get a refund or exchange my product?
Please visit our return policy page for additional refund or exchange information.
16. Where can I find the size of the product?
Size can be found on the product page.
17. How can I pay with my coupon?
Go to the checkout page, follow the steps and fill in the necessary information. There are "use coupon code" and "use credit" buttons in the order summary section. To use a coupon code, click on "Use a Coupon code" and enter the coupon code you have in the blank column. Don’t forget to click on "Use Coupon" to continue the order.
18. Do I have to pay extra fees when I buy ProtectX items?
It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and ProtectX does not take any responsibility for extra charges incurred while making payments with international bank cards.
19. What can I do if the payment for my order is declined?
If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order, we suggest checking the following:
- Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
- Card details to make sure the information is correct, e.g. the expiry date and your billing address.
- Enter the correct security code, that's the three-digit number on the backside of your card.
- Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them. If you have checked all of the above, try paying with another card or with another form of payment.
20. Is my personal payment profile secure?
We understand the importance of security in online transactions. ProtectX takes all necessary security measures to protect your credit card and other confidential personal information.
ProtectX does NOT share this information with any outside organizations.
